Person-Centered Quality
Individual goals, preferences, communication, dignity, and informed choice guide how support is planned and delivered.
Quality & safety
Standards that show up in everyday support.
Holley Star translates person-centered and APD-aligned expectations into prepared staff, clear records, responsible communication, safety awareness, and active oversight.
7 pillarsfor dependable service quality
Staff Competency
Staff preparation is tied to assigned responsibilities, required training, demonstrated competency, professional conduct, and the needs of the person supported.
Documentation Excellence
Records should objectively describe staff interventions, the person’s participation and response, measurable progress, and connection to authorized goals.
Health & Safety
Staff follow applicable plans, safeguards, reporting duties, privacy requirements, and emergency expectations while supporting the least restrictive approach.
Service Oversight
Monitoring reviews service consistency, documentation, concerns, incidents, and follow-through so issues can be identified and addressed.
Communication & Accountability
Appropriate stakeholders receive clear, timely information while confidentiality and minimum-necessary practices are maintained.
Continuous Improvement
Audits, feedback, trend review, corrective action, and staff development strengthen service quality over time.
Professional documentation
A record that supports continuity and accountability.
Accurate and timely service documentation connects what staff did, how the individual participated or responded, and how the service relates to approved goals. It supports continuity, progress review, authorized service delivery, quality monitoring, and communication among appropriate stakeholders.
Public-facing commitments do not replace internal policies, but they make the standard clear: records should be objective, complete, timely, and useful.
STAFF INTERVENTIONINDIVIDUAL RESPONSEMEASURABLE PROGRESSAUTHORIZED GOALOne accountable service record